PUBG Mobile là một trong những game sinh tồn hay nhất hiện nay. Tuy nhiên, cũng có không ít người chơi PUBG Mobile phàn nàn rằng họ gặp một số lỗi, vấn đề khi chơi game bắn súng sinh tồn này.

Bài viết sau sẽ tổng hợp một số lỗi phổ biến của PUBG Mobile để các bạn tham khảo và biết cách khắc phục nếu không may cũng rơi vào trường hợp này.

Hướng dẫn tải PUBG Mobile cho đện thoại

1. Màn hình game bị treo sau khi biểu tượng PUBG xuất hiện

Triệu chứng:

Người chơi tải và cài đặt game như bình thường, nhưng khi mở game lên chơi thì chỉ chạy được đoạn giới thiệu ngắn, sau khi biểu tượng của game xuất hiện thì không thể load tiếp và dừng hoàn toàn.

Nguyên nhân lỗi:

Được cho là do thiếu bộ nhớ và thường xảy ra với những người chơi PUBG Mobile bằng máy tính.

Để giải quyết lỗi này, các bạn làm như sau:

  • Xóa bản cài đặt game đang sử dụng, sau đó tải và cài đặt PUBG mới nhất
  • Nếu không cần thiết, hãy tắt toàn bộ các chương trình máy tính không cần thiết và chỉ để lại game PUBG
  • Nếu bạn đang chơi PUBG Mobile bằng giả lập Tencent Gaming Buddy, hãy chạy nó bằng quyền admin
  • Nếu bạn tải game PUBG Mobile từ Steam, có thể kiểm tra lại xem file đó có nguyên vẹn hay có lỗi gì hay không, bằng cách:
  • Đăng nhập vào tài khoản Steam, chọn Library
  • Tìm game đang chơi, chuột phải vào đó và chọn Properties
  • Chọn tiếp Local Files và kiểm tra tính toàn vẹn của file

2. Không mở được game Pubg Mobile

Triệu chứng:

Cài đặt xong, trên màn hình đã xuất hiện biểu tượng game, nhưng khi click vào để chạy thì ứng dụng không chạy.

Nguyên nhân:

Có thể là do người dùng đã không cài đặt game ở đúng vị trí hoặc có lỗi xảy ra trong quá trình cài đặt.

Cách khắc phục:

Chạy game bằng file *.exe trong máy tính với quyền admin.

Cụ thể:

  • Các bạn tìm theo đường dẫn sau đây: C: \ Program Files (x86) \ Steam \ steamapps \ common \ PUBG \ TslGame \ Binaries \ Win64 của TsLGame.exe rồi chạy nó bằng quyền quản trị.
  • Nếu đã sử dụng cách này mà khi game chạy vẫn có lỗi, hãy kiểm tra lại tên thư mục mà bạn đang lưu file (hãy chắc chắn nó không có ký tự lạ hay tiếng Việt).
  • Kiểm tra và cập nhật các trình điều khiển (driver) có liên quan
  • Cài đặt hoặc cài đặt lại Visual C ++

3. Bị khóa nick và thông báo gian lận khi chơi Pubg

Bị khóa nick PUBG

Triệu chứng:

Bạn chưa bao giờ cheat hay sử dụng bất kỳ cách gian lận trong khi chơi PUBG nhưng lại nhận được thông báo như vậy và tài khoản game bị khóa “tức tưởi”.

Nguyên nhân:

Tài khoản bị nghi sử dụng tools các phần mềm gian lận khác

Cách khắc phục:

  • Liên hệ với hãng thông qua dịch vụ hỗ trợ game PUBG
  • Kiểm tra lại các phần mềm đang sử dụng, chạy cùng trong khi chơi game (các chương trình có thể, có khả năng thay đổi game; các chương trình giám sát, lấy thông tin từ trò chơi…)

4. Các lỗi “Incomplete Installation (mã lỗi)” trên Steam

Có thể nói đây là một trong những lỗi phổ biến và nhiều nhất. Với triệu chứng là thông báo lỗi “Incomplete Installation (mã lỗi)”. Tuy nhiên lỗi này cũng chỉ xảy ra khi người dùng chơi game PUBG trên Steam.

Nguyên nhân:

Đa số là do đường truyền mạng Internet hoặc một số vấn đề khác khiến vấn đề cài đặt gặp lỗi hoặc dù có hiển thị biểu tượng game, nhưng thực chất quá trình cài đặt vẫn chưa hoàn tất. Một số mã lỗi phổ biến của trường hợp này là “mã #3, #6, #20 và #35.

Cách giải quyết:

  • Incomplete Installation (2): Giữ nguyên vị trí cài đặt game theo mặc định sẽ giải quyết vấn đề này
  • Incomplete Installation (3): Mất kết nối với Internet, kiểm tra lại tín hiệu, đường truyền và bộ thu phát
  • Incomplete Installation (10): Tất cả các máy chủ đều đang bận, thử lại sau
  • Incomplete Installation (16): Thời gian chờ kết nối quá lâu và có lỗi phát sinh
  • Incomplete Installation (20): Kiểm tra lại cấu hình máy tính cài đặt game
  • Incomplete Installation (53): Tắt các phần mềm diệt virus, tường lửa, VPN… các phần mềm có thể làm ảnh hưởng hoặc coi game là virus
  • Incomplete Installation (55): Thường xảy ra với các máy tính cài đặt và sử dụng Avast, phần mềm này tự động nhận diện và coi các file của Steam là virus. Cách duy nhất là các bạn phải gỡ Avast hoặc vô hiệu hóa chương trình này khi chơi game.
  • Hoặc tìm theo đường dẫn “C:\Program Files (x86)\Steam\bin\Steamservice.exe /Install”và chạy game với quyền admin (nếu bạn cài đặt game ở vị trí khác thì có thể tìm tới vị trí chính xác để khởi chạy file cài đặt này).

5. Steam đang chạy – Steam is already running

Triệu chứng:

Khi bạn cố gắng khởi chạy ứng dụng này trên máy tính, sẽ nhận được thông báo “Steam is already running“. Đây cũng là lỗi xảy ra với những người dùng chơi game trên Steam.

Nguyên nhân:

Người dùng tải Steam không đúng cách, quá trình cài đặt chỉ chạy ở chế độ nền.

Cách giải quyết:

  • Tìm tới vị trí cài đặt Steam trên máy tính (thông thường là C: \ Program Files \ Steam)
  • Nhấn chuột phải vào Steam.exe, chọn Properties
  • Chọn Compatibility, bỏ toàn bộ dấu tick trong đó rồi Apply
  • Chọn tiếp Show settings for all users / OK

6. Steam was unable to record audio for this broadcast

Triệu chứng:

Đây là lỗi không ghi được âm thanh khi quay màn hình chơi game.

Nguyên nhân:

Có thể do khi bạn cố gắng kích hoạt một thẻ âm thanh nào đó

Cách giải quyết:

  • Vào biểu tượng Windows / Control Panel
  • Chọn Change sound card settings
  • Tại thẻ Playback, tìm thiết bị đầu ra mặc định của bạn (hình loa hoặc tai nghe) có dấu kiểm màu xanh, chuột phải vào đó và chọn Properties
  • Click vào Enhancements, bỏ chọn tất cả hiệu ứng âm thanh trong này rồi OK
  • Khởi động lại Steam và xem kết quả

Ngoài những lỗi được chỉ đích danh mã và tên như trên, còn có một số cách làm chung để chúng ta có thể khắc phục những lỗi nhỏ khác khi chơi trên máy tính cũng như các thiết bị di động, như:

  • Khởi động lại máy, cài đặt lại Steam
  • Cập nhật driver
  • Vô hiệu hóa hoặc gỡ bỏ các phần mềm có thể bị duyệt vào danh sách phần mềm gian lận (VPN, IP, diệt virus, tường lửa…)
  • Tăng bộ nhớ RAM, kiểm tra ổ cứng và dung lượng trống

Bài viết chưa thể nêu hết các lỗi mà người chơi đang gặp phải, nhưng đây là những lỗi chính, thường xuyên thấy nhất khi chơi game sinh tồn PUBG Mobile cũng như các game khác khi chơi trực tiếp trên Steam.

Xem thêm:

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